Terms and Conditions
Last Updated: 1/28/2024
Welcome to Eleganza Flowers
By accessing or using our services, you agree to the following terms and conditions. Please read them carefully before placing an order or using our website.
1. General Information
- These Terms and Conditions ("Terms") govern the sale of flower bouquets and related products ("Products") by [Your Flower Shop Name] ("we," "our," or "us").
- By placing an order with us, you agree to be bound by these Terms.
- We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.
2. Products and Services
- Our products include pre-designed and custom-made flower bouquets.
- Images of bouquets on our website are for illustrative purposes only. The actual appearance may vary due to seasonal flower availability.
- Substitutions may occur for unavailable flowers of equal or greater value to maintain the bouquet’s quality and design.
3. Orders and Payments
- All orders must be placed through our website, by phone, or in-store.
- Full payment is required at the time of order placement.
- Prices listed on our website are subject to change without notice.
4. Delivery and Pickup
- Delivery services are available within Las Vegas
- Local Delivery fees are $20 per order
- Orders must be placed at least 2hr in advance for delivery.
- It is the customer’s responsibility to provide accurate delivery information. We are not liable for delays or missed deliveries due to incorrect details.
- In-store pickup is available during business hours. Please present a valid order confirmation at the time of pickup.
5. Cancellation and Refund Policy
- Orders may be canceled up to [timeframe, e.g., 24 hours] before the scheduled delivery or pickup time for a full refund.
- Cancellations made less than [timeframe] before the scheduled time will not be refunded.
- Refunds or replacements are available for products that arrive damaged or significantly differ from the description. Proof of damage must be provided within [timeframe, e.g., 24 hours] of receipt.
- Custom orders are non-refundable once production begins.
6. Limitation of Liability
- We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
- Our liability is limited to the purchase price of the product in question.
7. Return and Cancellation Policy
We value your business and strive to provide the best possible service. Please review our cancellation and return policy below:
- Orders must be canceled at least 48 hours prior to the scheduled date chosen by the customer during checkout.
- Cancellations made within less than 48 hours of the chosen date are not eligible for a refund due to preparation and processing costs.
- To cancel your order, please contact us via email at EleganzaFlowerslv@gmail.com or call us at (702) 844-8493 . Be sure to include your order number for faster processing.
8. Contact Information
- If you have any questions or concerns about these Terms, please contact us at: